FAQ
How can I contact Fayes Fashion Boutique?
You can reach us by email at info@fayesfashionboutique.com Our customer support team is happy to assist you with any questions or concerns regarding your order, products, or general inquiries.
You may also reach us by phone at +1 229 515 2155
Do you ship worldwide?
No, we currently offer shipping across Australia and the United Kingdom only.
Where are the products shipped from?
All Fayes Fashion Boutique products are shipped from our main warehouse in Ottawa, Canada, ensuring reliable delivery for our customers.
Can I modify or cancel my order?
To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order. After this period, modifications may not be possible if the order is already being processed or shipped.
Once your order is delivered, you may request a return in accordance with our Refund & Return Policy.
Which payment methods do you accept?
We accept the following secure payment methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
All payments are processed securely using encrypted payment systems.
When will my order be processed?
Orders are processed Monday through Friday within 1–3 business days, excluding public holidays.
Please allow additional processing time during peak seasons or promotional periods.
Shipping typically occurs the business day after order processing.
How long does delivery take?
Estimated total delivery time within Australia and the United Kingdom is 8–13 business days, including processing and transit time.
Most orders arrive within this timeframe; however, delays may occur due to high demand, courier issues, customs processing, or unforeseen circumstances.
What if I do not receive my order?
If your order has not arrived within 35 days from the shipment date:
You may be eligible for a full refund.
Where appropriate, we may offer compensation or store credit for significant delivery delays.
If a package is confirmed lost, a refund will be issued.
Please contact us at info@fayesfashionboutique.com for assistance.
How can I return an item?
To initiate a return, please email us at info@fayesfashionboutique.com
Return requests must be approved before sending any items.
Defective or incorrect items must be returned before a refund can be processed.
You may also request a replacement instead of a refund.
Please refer to our Refund & Return Policy for full details.
What if the item I received is defective, incorrect, or damaged?
If you receive a defective, damaged, or incorrect item, please contact us immediately and include:
Your order number
Clear photos of the item
A brief description of the issue
The item must be returned before a refund is issued. If preferred, a replacement can be sent instead.
When will I receive my refund?
Refunds are issued to the original payment method used at checkout.
Credit and debit card refunds are typically processed within 7–10 business days after the returned item is received or a cancellation is approved.
If you have not received your refund after this period, please contact your bank, as processing times may vary.
Security & Privacy
At Fayes Fashion Boutique, your privacy and security are extremely important to us.
We use secure payment processing systems and handle all personal information in accordance with applicable privacy and consumer protection laws in Australia and the United Kingdom.